Privacy Policy
Last Updated: 2026-07-03
Effective Date: 2021-01-01
Introduction
Welcome to Valves-Go. We respect the importance of personal information and are committed to handling it lawfully, fairly, transparently, and only where necessary. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, browse product information, submit inquiries, communicate with us, or use related services.
Please read this Policy carefully before using this website. If you do not agree with this Policy, you may stop using the website or stop submitting personal information to us.
1. Scope
This Policy applies to the information display, product documentation, technical communication, inquiry handling, pre-sales consultation, and after-sales contact services provided through the Valves-Go website.
This Policy does not apply to third-party websites, platforms, or services. Where our website links to third-party websites, the privacy practices of those third parties are governed by their own policies.
2. Information We Collect and Use
We collect and use personal information only where necessary for website operation, business communication, customer service, security, and legal compliance.
2.1 Website Visits
When you visit our website, we may automatically collect information such as IP address, browser type, device type, operating system, access time, referring page, pages visited, click records, language preference, and approximate location. We use this information to maintain website security, analyze traffic, improve content, and enhance user experience.
2.2 Inquiries and Contact Requests
When you contact us by form, email, telephone, WhatsApp, WeChat, or other channels, we may collect the information you provide, including your name, company name, job title, country or region, email address, phone number, messaging account, product requirements, project information, technical parameters, quotation request, delivery-related information, and other communication content.
We use this information to respond to inquiries, provide product documentation, prepare quotations, communicate technical details, follow up on business opportunities, provide pre-sales or after-sales support, and retain necessary business records.
2.3 Product Documents and Downloads
When you browse or download catalogues, datasheets, technical documents, or other files, we may record access and download activity to understand customer interests, improve documentation, and troubleshoot download issues.
2.4 Cookies and Similar Technologies
We may use cookies, pixel tags, local storage, or similar technologies to keep the website functioning, remember basic preferences, measure traffic, analyze sources, and improve performance. You may reject or clear cookies through your browser settings, but some features may not work properly.
2.5 Customer Service and Dispute Handling
When you raise a question, complaint, after-sales request, or other business matter, we may keep communication records, email content, issue descriptions, related product information, and handling results for verification, problem resolution, service improvement, and protection of lawful rights.
3. Sharing, Entrusted Processing, Transfer, and Disclosure
We do not sell your personal information. We may provide necessary information to third parties only in the following situations:
- Where necessary to support business functions, such as logistics providers, customs brokers, payment or settlement institutions, email service providers, cloud service providers, analytics providers, or IT maintenance providers;
- With your explicit consent or at your request;
- Where necessary for quotation, contract performance, delivery, after-sales service, or dispute handling;
- Where required by applicable laws, courts, regulators, government authorities, or other competent authorities;
- Where necessary to protect the personal, property, network security, or other lawful rights of Valves-Go, customers, partners, or the public.
We require service providers and partners to process information in accordance with applicable laws, confidentiality obligations, and data security requirements, and not to use it beyond the necessary scope.
If personal information is transferred due to merger, division, acquisition, asset transfer, restructuring, or liquidation, we will require the new holder to continue to be bound by this Policy. If it changes the purposes or methods of processing, it shall provide notice or obtain consent as required by law.
4. Storage and Protection
We retain personal information only for as long as necessary for the purposes described in this Policy. Records related to inquiries, quotations, business communication, finance, logistics, compliance, or dispute handling may be retained for a longer period where required by business needs or law.
We adopt reasonable technical and organizational measures to protect personal information, including access control, permission management, data backup, encrypted transmission, logging, and confidentiality requirements for personnel. However, no internet transmission or storage method can be guaranteed to be completely secure.
5. Cross-Border Processing
Valves-Go serves industrial customers worldwide. Depending on inquiry handling, quotation, delivery, customer service, cloud storage, email systems, or technical support needs, your information may be accessed, stored, or processed outside your country or region. We will take reasonable measures required by applicable law to protect your information.
6. Your Rights
Subject to applicable law, you may request access to, copy, correction, supplementation, or deletion of your personal information, or withdraw your consent. You may also request an explanation of our personal information processing rules or object to or restrict certain processing activities.
To protect information security, we may verify your identity before responding. We may refuse requests that are unreasonably repetitive, require disproportionate technical effort, affect the lawful rights of others, or are otherwise exempted by law.
7. Minors
This website is mainly intended for business users and adults with procurement, engineering, technical, trade, or commercial needs. We do not knowingly collect personal information from minors. If you are a minor, please use this website with the consent and guidance of your guardian.
8. Updates
We may update this Policy due to changes in laws, business operations, or website functions. The updated Policy will be posted on this page and will take effect from the effective date stated on the page. For material changes, we will provide reasonable notice.
9. Contact Us
If you have questions, comments, or requests regarding this Policy or our handling of personal information, please contact us through the contact details published on this website.